FAQ

Common questions about upholstery and furniture cleaning

Clear answers about service scope, pricing, booking, stains, safety and the ProfClean24 service area.

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answers about sofa, mattress, armchair, chair and leather furniture cleaning

01

Service Basics

What we clean and what a standard visit includes.

What does upholstery cleaning include?

A standard service includes checking the material, dry vacuuming the surface, choosing suitable products, extraction cleaning or gentle cleaning, and a final result check.

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What furniture can be cleaned?

We clean common home furniture and textiles: sofas, corner sofas, armchairs, chairs, mattresses, carpets and selected leather items.

2
Do you clean sofas, corner sofas, mattresses, armchairs and chairs?

Yes. These are the main service categories available in the ProfClean24 calculator. You can add multiple items in one order.

3
Do you clean leather furniture?

Yes, we clean natural leather and eco leather as a separate category. Leather requires gentler methods than standard fabric upholstery.

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02

Pricing

How the calculator works and when the price may change.

How is the price calculated?

The price depends on the selected furniture, item quantity, add-ons, travel zone and any promo code. The online calculator shows a preliminary estimate.

1
Can the final price change after inspection?

Yes. If the furniture condition, material type, soil level or service scope differs from the online calculation, the specialist may adjust the price before starting work.

2
Is there a minimum order amount?

Yes, the minimum order amount is 150 zł. If selected services are below that amount, the calculator will show a minimum order notice.

3
Are travel surcharges added outside Warsaw?

Some zones outside central Warsaw may include a travel surcharge. The amount is shown in the calculator after you choose the service zone.

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Do promo codes work?

Yes, if the code is active. Enter a code such as WAWA10 in the promo field, and the calculator will apply the discount according to the promotion terms.

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03

Booking and Timing

How to book and what happens after submitting the form.

How can I book a service?

The easiest way is to submit an order through the online form. You can also contact us by phone or email if you need to clarify the service scope.

1
How long does cleaning take?

Timing depends on the number of items, material and soil level. A small job may take about an hour, while a larger set can take several hours.

2
How long does upholstery dry?

Upholstery usually dries within several to a dozen hours. Fabric type, ventilation, temperature and the amount of moisture needed for cleaning all matter.

3
Can I choose a specific date and time?

Yes. In the form you choose the zone, date and available time slot. Availability depends on the current team schedule.

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What happens after submitting an order?

We receive the booking details and contact you if needed to confirm the scope, address, time and any additional information.

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04

Stains and Odors

Honest expectations for difficult stains and odor neutralization.

Can you remove all stains?

We cannot guarantee that. Many fresh marks can be reduced or removed, but old stains, discoloration and fiber damage may remain visible.

1
Do you remove cigarette smell?

Yes, we offer cigarette odor neutralization for upholstery and mattresses. The result depends on odor intensity and how long it has been absorbed into the material.

2
Do you remove pet odors and pet hair?

Yes. Odor neutralization and extra pet hair removal can be added. Deeply embedded hair may require more detailed manual work.

3
Can old stains be removed?

Some old stains can be lightened or removed, but some contamination chemically changes the fabric color. The specialist assesses the risk before starting work.

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05

Safety and Preparation

How we protect the material and how to prepare your room.

Are the cleaning products safe for children and pets?

We use professional products matched to the material and work to avoid harsh odor after cleaning. After the service, ventilate the room and wait until the upholstery is dry.

1
Do I need to prepare the room?

It helps to remove small items from the furniture and provide access to the cleaning area, electricity and water if needed.

2
Can cleaning damage the fabric?

We choose methods based on the material, but risk depends on fabric condition, previous damage and reaction to moisture. Unusual or delicate materials are discussed before service.

3
What should I tell the specialist before cleaning?

Mention previous repairs, known damage, household chemical stains, unusual materials, allergies and areas that require extra care.

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06

Payment and Service Area

Payment methods, zones and booking changes.

What payment methods are available?

In the form you can choose online payment after confirmation, cash, or an invoice paid by bank transfer. We issue the invoice manually after confirming the order.

1
Do you work in Warsaw only?

Warsaw is our main service area, but we also cover selected nearby towns within available zones.

2
Which nearby towns are supported?

Current zones are shown in the order calculator. If your location is not listed, contact us and we will check whether a visit is possible.

3
Can I cancel or reschedule a booking?

Yes. Contact us as early as possible before the planned visit to cancel it or arrange a new date.

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