Terms of Service — ProfClean24

1.1. These Terms of Service define the rules for using the ProfClean24 website and the conditions for providing upholstery, furniture, mattress, and related cleaning services.

1.2. The service provider is:

1.3. By using the website, the user accepts these Terms of Service.

1.4. Services are provided in Warsaw and selected nearby areas.

2.1. ProfClean24 provides services related to:

• sofa cleaning,
• sectional sofa cleaning,
• mattress cleaning,
• armchair cleaning,
• chair cleaning,
• stain removal,
• upholstery refreshing,
• other services presented on the website.

2.2. The scope of a specific service is determined individually during the booking process or before the service begins.

2.3. The service provider reserves the right to refuse service in cases involving:

• very poor furniture condition,
• risk of fabric damage,
• conditions preventing safe service execution.

3.1. Services may be booked:

• through the website booking form,
• by phone,
• by email,
• through messaging applications.

3.2. The customer is required to provide accurate contact information.

3.3. Submitting a booking request does not automatically constitute a binding agreement. Additional confirmation from the service provider may be required.

3.4. The service provider may contact the customer to:

• confirm the appointment,
• clarify service details,
• arrange service conditions.

4.1. Prices displayed on the website are indicative and intended for preliminary estimates only.

4.2. The final price may change depending on:

• the level of dirt and staining,
• fabric type,
• surface size,
• complexity of the service.

4.3. Customers will be informed of any price adjustment before the service begins.

4.4. Payment may be made:

• in cash,
• by bank transfer,
• through online payment operators available on the website.

4.5. The service provider reserves the right to refuse service if payment conditions cannot be agreed upon.

5.1. The customer is responsible for ensuring access to the service location.

5.2. The customer should provide:

• access to electricity,
• appropriate working space,
• safe conditions for service execution.

5.3. Upholstery drying time depends on:

• fabric type,
• level of contamination,
• room ventilation,
• weather conditions.

5.4. The service provider exercises due care while performing services but does not guarantee complete removal of all stains and dirt.

5.5. Some permanent stains, discoloration, or material damage may not be fully removable.

6.1. The service provider is liable only for damages caused intentionally or through gross negligence.

6.2. The service provider is not responsible for:

• pre-existing furniture damage,
• hidden material defects,
• normal upholstery wear,
• permanent discoloration or damage existing before the service.

6.3. The customer is required to inform the service provider about:

• previous repairs,
• existing damage,
• unusual materials,
• special cleaning requirements.

7.1. Customers may cancel or reschedule appointments by contacting the service provider.

7.2. Customers are encouraged to notify cancellations as early as possible before the scheduled appointment.

7.3. The service provider reserves the right to refuse future services in cases of repeated unjustified cancellations.

8.1. Complaints regarding services may be submitted:

• by email,
• by phone,
• through the contact form.

8.2. Complaints should include:

• customer contact information,
• description of the issue,
• date of service.

8.3. Complaints are reviewed within a reasonable period, not exceeding 14 business days.

9.1. Personal data processing rules are described in the Privacy Policy available on the website.

10.1. The service provider reserves the right to amend these Terms of Service.

10.2. The current version of the Terms is published on the website.

10.3. In matters not regulated herein, the provisions of Polish law and applicable European Union regulations shall apply.